Privacy Policy

Overview

At PLLAY Enterprise ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming infrastructure platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Account information (name, email address, username)
• Payment information (processed securely through third-party providers)
• Company information (for business accounts)
• Communication preferences

Technical Information

• API usage data and analytics
• Device information and browser type
• IP address and location data
• Log files and error reports

Gaming Data

• Tournament participation and results
• Gaming performance metrics
• Financial transaction records
• Game-specific user preferences

How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our gaming platform services
• Process payments and financial transactions
• Improve and optimize our API performance
• Ensure compliance with gaming regulations
• Provide customer support and technical assistance
• Send important service updates and communications
• Prevent fraud and enhance security
• Analyze usage patterns and improve user experience

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party companies that provide services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset transfers
• Gaming Partners: With tournament organizers and gaming platforms (with consent)
• Fraud Prevention: To prevent fraudulent activities and ensure platform security

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all data transmissions
• SOC 2 Type II compliance and regular security audits
• Multi-factor authentication for account access
• Regular security monitoring and threat detection
• Secure data centers with physical access controls
• Employee background checks and security training

Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing activities

To exercise these rights, please contact us at privacy@pllay.me.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions by relevant data protection authorities
• Privacy Shield certification (where applicable)
• Regional data residency options for enterprise clients

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Performance Cookies: Optimize API response times
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.